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Hamon On-line Customer Satisfaction Survey
Company Name
Plant
Job No.
Date
Work Scope
Phone Number
Satisfied
Important
Responsiveness
NA
Not
Very
NA
Not
Very
1.
Was our regional office responsive to your needs?
2.
Did the field crew seem to work with a sense of urgency?
3.
Was the job done on schedule?
4.
Did the office respond quickly with technical answers?
Safety
NA
Not
Very
NA
Not
Very
1.
Was equipment and site kept in a safe, orderly condition?
2.
Did our crew appear knowledgeable in safety requirements and procedures?
3.
Was our crew responsive to your safety issues?
Tools and Equipment
NA
Not
Very
NA
Not
Very
1.
Did the tools and equipment look professional?
2.
Was our crew adept at using the equipment?
3.
Did the crew come prepared with the proper equipment?
4.
Was any time lost due to equipment failure?
Price/Value
NA
Not
Very
NA
Not
Very
1.
Was Hamon Research-Cottrell the low price for this work?
2.
Did you receive a value for the price?
3.
How would you rate the quality of our service?
Hamon Research-Cottrell Field Crew
NA
Not
Very
NA
Not
Very
1.
Were our crews professional in nature?
2.
Did the work flow efficiently?
3.
Did you feel comfortable entrusting your precipitator to Hamon Research-Cottrell?
Office Support
NA
Not
Very
NA
Not
Very
1.
Did the regional office provide the suitable support; (i.e. tools, equipment, workers, materials, technical information, etc.)?
2.
Was the engineering provided in an accurate, timely manner?
3.
Was the billing handled satisfactorily?
Competition
NA
Not
Very
NA
Not
Very
How does Hamon Research-Cottrell perform versus the competition?
1.
Safety
2.
Price/Value
3.
Quality (meeting requirements)
4.
Meeting Schedule
5.
Overall
Comments:
What can we do to better serve your needs?
Name (Optional)
Date
E-mail Address
Telephone
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